Frequently Asked Questions

1. What is the www.thephotocardplace.com?  We are a company dedicated to creating unique and custom photo cards for all special occasions.  All designs utilize your photographs to create a one-of-a-kind card for your occasion. 
2. What type of pictures do you accept?  We prefer digital pictures either from a digital camera or a scanner.  The file should be saved as a .jpg or .bmp type file and be at least 300dpi.  If you do not have a digital camera or scanner, you may send your photo(s) to us and we'll take care of scanning it.  Your original photo will be returned with your order.
3. How do I send my picture to you?  You may send the digital file to us via email at info@thephotocardplce.comor contact us for our mailing address so that you may mail your photograph.  When sending hardcopy photos, it is always best to use a photo mailer or an envelope with a stiff piece of cardboard enclosed.
4.  What pictures work best?  The best pictures are those in which the subject is well-lit, in focus, and can be well seen.  Close-ups are usually best.  We will contact you if we feel that the photograph may not work well with the card design.
5.  Can you touch-up the photograph?  We will ensure that your photo looks as best as it can be.  This includes red-eye removal, a certain degree of sharpening, lighting, and much more.  We will also take care of cropping your photograph to fit the card design that you have chosen.
6. Can you convert my color photograph to black & white?  Yes, if you would prefer your photograph to be converted to black and white for the card design, we can convert the photograph for you.
7.  Can I use a photograph taken by a professional photographer?  Yes, but we will need a written release from the photographer.  Most photographers have a form they use for this purpose.
8.  Can I get a sample of your cards?  Yes, please see the sample request page for more information.
9.  Do you have designs for adoptions, twins, multiple births, or other specific situations?  All of our birth announcement designs can be created for adoptions and multiple births.  In addition, we have created designs that are specifically for twins, triplets and more.
10.  Is there a minimum number of cards I will need to order?  Yes.  We require a minimum order of 20 cards per order.
11.  Will I receive extra envelopes?  You will receive 2 extra envelopes per every 25 cards ordered.
12.  Do the envelopes require extra postage?  Most of our designs require a regular first class stamp only.  The only exception would be our square, 5x5 inch designs which will require additional postage.  Please refer to the US Postal Website for current postage requirements at www.usps.com. 
13.  Can I preorder envelopes?  Yes, you may preorder envelopes.  This is especially helpful if you are expecting a child and would like to address the envelopes before the birth.
14.  Will I see my photo card before it is printed?  Yes!  We will email you a proof of your photo card within 24 hours of receiving your photograph(s).  You will then have an opportunity to make any corrections or changes.
15. How long does it take to receive my photo cards?  In most cases you will receive your order within 5-7 business days from the time you approve your proof.
16.  What payment methods do you accept?  We accept Visa, MasterCard, and Paypal. 
17. Do you create cards for international customers (outside of the US)?  Yes we do!  Please let us know when you place your order if there is anything we can do to enhance your photo card to better reflect your customs, culture, or language.